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Players at Prism Casino complain of extremely slow payments that can take over a month to be processed. This, and combined with poor customer service make Prism Casino a subpar betting site, and we urge players to use caution should they decide to play at Prism Casino.
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Realtime Gaming Slots. The Comp Program at Royal Ace Casino is similar to many of the casinos that are partnered with Real Time Gaming.
This rate can be accelerated based on your VIP status see below for more details. These points can be redeemed for real money at a rate of 1 cent per point, with a minimum required to cash out of It is always my recommendation that players redeem their comp points the second they reach the point plateau.
There is no reason to keep them in your account, and the extra money is basically a tiny edge in your favor, so you should get those bonus dollars to work for you as soon as you can earn them.
The Royal Aces VIP Program gives their players benefits in exchange for loyalty. The VIP Program at Royal Ace Casino is open to everyone once an account and deposit have been made.
It consists of 5 levels, all of which are outlined here:. Amazingly, considering how many players must contact them on a daily basis with issues around their balances, Royal Ace has a toll-free telephone line for their Customer Service department.
I would imagine that they could package and sell some of the recordings of their calls and people would love to listen. You can also contact Royal Ace via email they list several email addresses on their website , but at this time the casino does not offer Live Chat as an option.
I would never spend my own money at Royal Ace Casino or any of their sister brands. Until the Virtual Casino Group cleans up their act and proves themselves as a worthy, honest ownership group, I cannot recommend Royal Ace Casino to any of our readers.
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Click to view list. Angela Bennett commented: 4 Aug I used my no deposit welcome bonus and I won so I tried to cash out my max withdrawal. I did send all documents they ask for to 3 different places at ace but they acted as if I did not send it.
Royal Ace continues its strong showing when it comes to customer support. It offers hour customer support, all year round.
There are also several communication methods available. These include:. The customer support options are nothing special, as most top casinos online offer hour support, but Royal Ace is matching the best in the business.
As with most casinos, the deposit and withdrawal options are slightly limited here, but no more than other top casinos. Royal Ace offers players the following deposit methods:.
One of the most important things for gamblers when choosing a casino is the real money games. Again, this is where Royal Ace remains fairly typical of casinos in America.
On the home page, you will also see player reviews and the top winners on the site over the past few weeks. The menu system is very easy to use and not inundated with too many options.
All of the games run smoothly when you are playing on a desktop computer, no matter what type of computer this may be.
The process of signing up is very straight forward. You simply fill in key info and you will be ready to go. Once you have an account, you can play most games for free or deposit real money and get started on your journey.
Before making your first withdrawal, you will usually have to provide an assortment of identity verification documents, such as ID and proof of address.
While the process of conducting transactions is easy, you will have noted already the issues with the processing of withdrawal requests by Royal Ace Casino.
If you are looking to sign up for an account or an existing player and you want to ask a question or get a problem resolved, you will need to contact the customer support team at Royal Ace Casino.
There is a short FAQ section covering mainly deposit and payout questions. However, a lot of cases will lead to you having to directly contact the support team.
There is a live chat support option, which is suited for very basic questions and queries. For more detailed issues, you will want to ring the team by phone or to send them an email.
There is a toll-free phone number for those in the USA, as well as a number for the VIP department. There are also separate support emails for customer support questions and queries about the Royal Ace Casino VIP program.
A lot of customers have complained that the customer support team has not been very helpful when they have had issues relating to making withdrawals.
Some feel like they were not being given accurate answers or being asked again and again for the same info or documentation.
Therefore, this is something to consider if customer support is going to be a high priority for you when signing up to an online casino such as Royal Ace Casino.
Royal Ace Casino is a long running online casino site which has a decent selection of slots, video poker and specialty games. You also have the basics covered when it comes to the table games offering.
The games run smoothly on desktop and mobile devices and there is a solid selection of different banking methods including Bitcoin deposits.
There is a lucrative welcome bonus offer and regular enticing promotions and a solid loyalty program that allows people to see past these flaws at the Royal Ace Casino.
He has worked in the finance industry as a risk analyst and now he is pursuing a career in writing. In recent years, he has written for a number of leading publications, focusing particularly on the areas of gambling, finance and cryptocurrency.
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Notify me of new posts by email. About Advertise Submit Press Release Contact. Gaming Reviews Royal Ace Casino Review: A Well Established Casino With Welcome Bonuses Royal Ace Casino is a long established online casino with some attractive sign up bonuses which accepts Bitcoin deposits.
By Andrew O-Malley June 3, Cash out problems is an understatement. I have been trying to withdraw money going on the third month.
I was assured I would get a tracking number. That was three weeks ago. I was assured several times it would come. Yesterday the host said they have no record of my withdrawal.
If and when I receive it will be weeks before it clears as it is a foreign check. You might as well play the on line free sights. They are more fun and pay just as well, nothing.
This with considerably less nightmarish difficulty and no money wasted. They send email ads with ghosted emails. People have emailed me pleading with me to stop sending them daily ads.
Bunch of crooks to use such underhanded tactics. As of yet, everything has been great. I mean I dont like getting the automated responses in live chat, but thats anywhere you go.
If I catch the right ones, having a normal conversation with some real info is attainable. Now its another business days apparently before it gets to me.
Once I receive my money, I will gladly post a good review because thus far I honestly enjoy this casino and I do very well here truthfully.
Btw… if you ever get upwards of 50k 3 card poker.. I dwindled it down but came out ahead.. I did learn a lot from reading your review and appreciate your thoughts.
Good luck to all. I actually enjoy this casino over the other ones that have the same layout and games. I just do well here. I will say that the withdrawal process is a little timely and frustrating.
I just had one of several of my withdrawals finally approved by mgmt but that took almost 2 weeks.