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The casino responded to the player's complaint and tried to resolve the situation where they promised the payment would reach the player's account in a few days.
It was taking much longer than expected for an unknown reason and we still aren't sure if the player did receive the payment or not.
The case remains unresolved. Black points: 19 1 for this casino. Again an issue about using a 3rd party card to deposit.
The casino accepted the deposit but did not want to pay winnings. Show 3 similiar complaints with black points in total 8 for this casino.
Complaints on related Jackpots in a Flash Casino Same affiliate. Black points: 2 for this casino. Complicated withdrawal process. The player claims to have provided account statements that prove otherwise, but the issue remained unresolved.
Black points: 24 for this casino. The player's winning was confiscated and his deposit was promised to be returned to him. Jimmy requested a withdrawal of SEK43, and sent all the documents needed for verification.
On the next day, the support told Jimmy he would get his deposit of SEK6, back but his winning would be confiscated and his account would be closed.
The reason for this decision was that the manager decided to do so and they couldn't answer him any more questions.
Jimmy also asked if he could speak with the manager by chat of telephone but he was told it was impossible. Disputed amount: 37, kr real money.
The player's winning was confiscated for no relevant reason. After not hearing from the casino for some time, he decided to log in to his account and found out he couldn't.
He immediately contacted the support and they told him his account was closed due to Operations Team decision to do so. They never explained their decision more thoroughly to the player and they also confiscated his winning.
The complaint remained unresolved. The player's winning was confiscated without an explanation. He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation.
The casino never responded to the complaint and ever since then, it remained unresolved. Show 2 similiar complaints with black points in total 7 for this casino.
The player's account was blocked due accusation of a breached terms and conditions. The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account.
The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings.
The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed.
Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available.
Black points: 8 for this casino. The player was accused of broken terms and conditions of the casino and her account was blocked. They claimed that someone else had to either use her computer to play or used the same IP address.
The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address.
The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed.
This complaint was left unresolved due to a lack of evidence from the casino. Black points: 49 1 for this casino. The casino accused the player of broken rules but never provided relevant evidence.
Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away.
Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at.
He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.
Show 2 similiar complaints with black points in total 9 for this casino. Extremely delayed verification and withdrawal process.
He did so numerous times in the row but still didn't receive his winnings. He kept on contacting the casino about it but they asked for more time every time he did so.
The player thought that the casino was doing so on the purpose to delay the payout. No other information is available and the complaint remains unresolved.
Black points: 39 1 for this casino. The winning was delayed but we believe it was likely paid. He was asked to send all the documents needed for his account verification and so he did.
His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon.
Sazzad didn't provide any update of this complaint and it remained unresolved. Show 1 similiar complaints with 39 black points in total 1 for this casino.
Complicated document verification that caused the player a delay on receiving his winning. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it.
After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed.
Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning. The complaint remained unresolved without any further update.
Black points: 3 1 for this casino. The player received an unwanted bonus. Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus.
He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it.
The player claimed he never received his winning but the casino said otherwise. The player, Tomo, requested a withdrawal but it was delayed for an unknown reason for over three weeks.
When he contacted the casino for an update, they asked him to send more documents needed for verification. Later on, the casino responded to the complaint and claimed that the player's winning was sent to his account via VISA and all they needed from him was certain information which he needed to get from his bank.
This information was requested from the casino by VISA in order to investigate the issue. Tomo refused to get them the information and kept on offering excuses that his bank wouldn't provide them with such information.
Due to the lack of co-operation from the player, they were unable to pursue this matter further and they provided him with an official letter from their processors that confirmed that the funds had been deposited into his VISA card account.
The player since charged back his purchase. The player's account has since been locked and will remain so for receiving a substantial withdrawal and for then charging back his deposits.
The player's account was locked due to irregular activities. Shortly after that, she received an email that stated her account was locked due to irregular activities.
The casino informed her that they would start an investigation to see if they could reopen her account. But later on, the casino sent Hellena an email to tell her that there has been no further investigation and their decision was final and the account wouldn't be unlocked.
Show 2 similiar complaints with 1 black points in total. The casino failed to help the player with his self-exclusion. The player, Secchetto67, asked the casino to be self-excluded on the same day of his registration.
He admitted to them he's had a gambling problem but they never responded to any of his requests. There is no further update available on this complaint.
Complaints on related Euro Palace Casino Same affiliate. Black points: 70 for this casino. Player's winnings were confiscated and their account was closed due to the management decision.
Around ten days later, he found out that his account was closed by the management team's decision and that his withdrawal request was denied.
Ever since then, there's no further information provided on whether the player received their winnings at last or not. Player didn't meet the wagering requirements and his winnings were voided.
The player wasn't able to withdraw his winnings due to high wagering requirements. The casino gave him his deposit back, but he wanted the rest of the money to be returned to him, too.
There is no further update ever since then. Black points: 25 for this casino. Player was accused of breaching bonus terms and conditions. A player from Sweden accepted a bonus, fulfilled the wagering requirements, and won SEK40, He also made sure to follow all the rules about the wagering requirements and the max betting limit.
After that, the casino sent him an email which stated they soon won't accept Swedish players so he decided to withdraw his winnings just to make it before the restriction was about to start.
He didn't succeed because the casino accused him of breaching the bonus terms and conditions which he disagreed with.
When the casino last responded to his requests, they said to him that they were still waiting for feedback from a relevant department and would contact him as soon as they would get a resolution.
Unfortunately, there is no further update ever since then. Disputed amount: 40, kr bonus money. Black points: 20 for this casino. His deposit was returned but the winnings were confiscated.
The player requested a withdrawal but it was denied and he was accused of an irregular betting pattern. His deposit was returned, but the winnings were confiscated.
Black points: 36 1 for this casino. Player was accused of irregular play. However, the casino did not provide any evidence.
The casino sent her an email stating that there was an irregular activity on her account without providing any proof to her.
There's no information ever since then provided. Show 4 similiar complaints with 2, black points in total 81 for this casino. Player was asked to send her documents for verification numerous times.
One week have passed and she didn't receive her winnings. The casino kept on asking her to send documents for her account verification claiming they never received them.
On the other hand, the player claimed to had sent those four times already. No other details are available since then. Black points: 31 1 for this casino.
Player was asked to send verification documents multiple times. Delayed payment- unknown status. The casino never responded to his contact attempts and he later asked for his account to be closed.
We are not sure whether the player received his money or not. Player's winnings were confiscated due to accusations of fraud.
The casino accused the player of fraud but didn't provide him nor the mediator with any proof. The player was advised to file a complaint with eCogra.
We're not sure of the outcome of this complaint. Complaints on related Royal Vegas Casino Same affiliate. Black points: 53 for this casino.
Extremely delayed withdrawal request. About two weeks later, the request was still pending. There is no further information and the complaint remains unsolved.
Delayed withdrawal processing. No further information is available ever since. Black points: 18 for this casino. The player did not receive his winnings.
This was highly difficult to decide as the casino never responded to this complaint. The player was told the payments had been processed but he didn't receive anything.
We were not sure whether he received it later because there was no update provided. The player had a problem to withdraw his winning due to payment methods.
Really angry complaint about an unprofessional service, whether the player got paid stayed unclear. Historically there were many complaints older than 4 years, some of them were resolved but some of them stayed unresolved.
Some complaints were regarding a delayed payment, some of them were about a strict bonus condition. The players got accused of breaching the terms and conditions and their account got closed and funds were seized.
This complaint from December stayed unresolved, no response from the casino. The player was asked 3 times to send a utility bill.
No clear outcome of this situation. Player's account was blocked due to suspicious activity. A few days after the player requested a withdrawal, their account was blocked due to an accusation of suspicious activity on their account.
The player asked the casino for an explanation but received none. No other details are available. Show 6 similiar complaints with 1, black points in total 55 for this casino.
Black points: 26 for this casino. Stalled payment processing. The player complained that after he had made a withdrawal request the casino kept promising him some processing timeframes and even some documents in an email attachment.
However, the promised documents couldn't be viewed and the communication with the casino ceased. The player wasn't able to log into their account.
After the player wasn't able to log into their account, they contacted the casino for help and they informed them that the players from India were no longer allowed to play.
The issue was that the player still had incomplete wagering from the bonus and was close to fulfilling them.
The support instructed them to clear history and cookies on chrome browser but when the player tried it, it still did not work.
They even tried to use the downloaded version of the casino but still, no luck. There was no reaction from the casino and the complaint was left unsolved.
Disputed amount: 20, INR bonus money. There is no other information available. Black points: 80 2 for this casino. Slow payout process because of a Mexican bank account.
There was a delay of more than a month. However, the casino responded many times and tried to resolve the issue with the Mexican bank.
The outcome stayed unclear as the player did not confirm whether he received the money or not. Extremely delayed withdrawal payout process. The player had two pending withdrawals but the casino never asked them to provide documents needed for their account to get verified.
Later on, when the player decided to call the casino and ask them if they needed them, they said yes and the player sent them in. Even though the documents were sent, the whole process was delayed and the player didn't receive the money.
Then the casino replied to the complaint and promised the player to get paid very soon. We believe that the payout was delayed for unknown reasons, but it was likely paid.
Show 2 similiar complaints with 99 black points in total 3 for this casino. Player was told that their InstantDebit and iDebit accounts were both invalid.
First, the player used their InstaDebit card to receive their winnings, but the casino told them it was invalid. They then opened an iDebit account but the casino told them the same thing once again, that it was invalid for a withdrawal.
There's no further information available ever since. Complicated and delayed withdrawal process. The player requested a withdrawal but was informed that they couldn't receive their winnings via the same payment method they used for making their deposit and the casino asked them to choose a different one.
They opened two new ones, one with Nettel and the other with ecoPayz but still wasn't able to receive the money. But once they upgraded their ecoPayz to a silver membership and sent all the details to casino, it started to look like they would receive their money at last.
The player never confirmed whether they received the payout or not. The complaint remains unresolved. Show 1 similiar complaints with 19 black points in total 1 for this casino.
Complicated payout of the remaining balance before account closure. The player complained that despite having provided all the necessary documents the casino had sent her only partial amount of the remaining balance before closing her account and she got blocked from the live chat.
Black points: 60 1 for this casino. Lost payment, money never appeared on the player's account. He notified the casino about this issue but didn't get any reply.
Extremely delayed withdrawal and document verification processing. The casino accused the player via the ThePOGG that he was involved in a group of accounts being run in unison, which was a clear breach of terms and conditions but failed to provide supporting evidence.
There is no further information available ever since.Sélection de jeux avancée. Gaming Club se targue d'offrir un incroyable divertissement de casino en ligne et mobile pour tous les joueurs, et avec jeux au choix, il y en a pour tous les goûts. Un éventail de titres illustres de machines à sous en ligne: comme Tomb Raider: Secret of the Sword et Thunderstruck sont disponibles, ainsi que les jeux de jackpot progressifs comme Mega. 3/19/ · Gaming Club Casino has one of the most solid reputations in the online gambling scene, having had a number of years under its belt. Recognized as one of the oldest online casinos, they have also created their very own name as one who provides excellent online casino games, lucrative bonuses to boot, and a wonderful customer service team.5/5. Gaming Club Online Casino Ein exklusiver “Freundschafts” Casino Bonus! Wenn Sie bereits mit dem Gedanken gespielt haben, sich in einem Casino anzumelden, dann werden Sie sich freuen, dass wir Ihnen einen der besten Gründe liefern können, ein Gaming Club Mitglied zu werden – ein exklusives Gaming Club Willkommens Angebot!Aber wie beantragen Sie es?